Why This Commitment?
During an emergency, it is critical that all of your team members know how to stay safe. If you offer staff housing, residents there also need timely and accurate information.
Your team members will have a range of comfort levels, access to, and expectations around key messages, technologies, and procedures. A ‘one size fits all’ approach to communication during an emergency will not meet the needs of a diverse workforce.
While there are many factors to consider when developing a robust Emergency Response Plan, this commitment asks you to start by considering the specific needs of the more than 1 in 4 Bow Valley residents who were born outside of Canada, as well as those whose first language is not English.
Evaluation Plan
To complete this commitment, email the following by December 31, 2024 to Karli@bllha.ca:
Completed Multilingual & Multicultural Emergency Response Planning Checklist, and
Notes about any changes you made to your Emergency Response Plan as a result of completing the checklist. (Optional: you may choose to attach a copy of your Emergency Response Plan.)
Resources
Download: Multilingual & Multicultural Emergency Response Planning Checklist (PDF)
Download: Inclusive Emergency Response Checklist - Emergency Communication Translations
Recorded Workshop: Emergency Preparedness in a Multilingual and Multicultural Workplace | Tools and Insights
Presented by Mohammed Idriss (He/Him), Manager, Brooks & County Immigration Services, this presentation provides insights informed by one of the largest COVID-19 outbreaks connected to workplaces. The lessons learnt from this experience will provide practical tools for other employers to prepare for the next emergency.Blog Post: How to Reach English Language Learners in Your Workplace
Blog Post: How Effective is Your Contact Plan
Blog Post: Multilingual Mass Text Messaging Tool
Supporting Organizations: Banff & Lake Louise Hospitality Association (BLLHA) & Bow Valley Immigration Partnership
For support with this commitment, contact:
Karli Fleury, CPHR, PCP
Director of Workforce & Communications
Banff & Lake Louise Hospitality Association
karli@bllha.ca
OR