Communication - Commitment 8

 

The Commitment:

Establish post office boxes* for all staff accommodation units and provide all occupants their mailing address in writing.

* Or equivalent, including: 1) employer managed personal mail system (ex. workplaces that allow employees to receive personal mail at the workplace via an assigned suite number); 2) a physical mailing address for all staff accommodation units.


Why This Commitment?

Your team members receive critical information by mail. Newcomers in particular can expect time-sensitive immigration paperwork.

‘General Delivery’ mail in Banff is only free for the first four months that a person lives in a community and requires that mail be picked up from the post office within 15 days of arrival. This means your staff can miss extremely important government documents if they are sent to a General Delivery address.

In addition, newcomers and English language learners face communication challenges when meeting with service providers who may mistakenly direct mail to General Delivery. Having a written copy of their new mailing address helps newcomers avoid misunderstandings.

By providing a mailing address (P.O. box or equivalent) for each staff accommodation unit you manage and making sure your team knows how they can receive mail, you can help ensure that all team members receive important documents.

How To Complete This Commitment (Evaluation Plan)

In October 2022, we’ll ask you to tell us the mailing address(es) for each staff accommodation unit and to show or describe to us how new staff accommodation residents are provided their mailing address.

Resources

Banff Employers - How To Arrange P.O. Boxes For Staff Accommodation Units:

  1. Find a copy of a bill or record of the staff accommodation units that your company manages. The records should show physical addresses for all units for which you are requesting a P.O. box. Examples include: utility bills (for each unit), property ownership papers, property tax documents, insurance paperwork etc. See the complete list of accepted documents.

  2. Bring your paperwork to the Banff Post Office to register for your P.O. boxes.

  3. You will be given a key for each P.O. box. These can be copied, assigned, tracked, and managed in the same manner that you manage keys for staff accommodation units.

  4. Renew your P.O. boxes following steps 1 & 2 above once a year.

    For assistance, contact the Lead Hand at the Banff Post Office: (403) 762-2586

All other employers:
If the staff accommodation units you manage do not already have assigned mailing addresses and you do not provide a system for employees to receive personal mail at work, please contact us for support on next steps: natasha.lay@banff.ca.

All employers:

Please ensure that new staff accommodation occupants are provided their mailing address in writing.